What is IT Facilities Management in ITIL ITSM? IT Facilities Management (A.K.A Facility Management) is one of the sub-functions of IT Operations Management under ITIL’s […]
ITSM
ITIL IT Operations Control | ITIL Service Operation | ITSM
What is IT Operations Control in ITIL ITSM? IT Operations Control is one of the sub-functions of IT Operations Management under ITIL’s Service Operation process […]
ITIL IT Operations Management | ITIL Foundation | ITSM
In this tutorial, we will discuss on the ITIL IT Operations Management function. This function is also widely known as the ITIL Operations Managment process. […]
ITIL Technical Management | ITIL Foundation | ITSM
In this tutorial, we will discuss on ITIL Technical Management function. In this chapter, you will learn the Definition, Objective, Scope, Activities, and Roles of […]
ITIL Service Desk | ITIL Foundation | ITSM
In this tutorial, we will discuss about the ITIL Service Desk which is also known as ITIL Help Desk process. In this chapter, you will learn What […]
ITIL Access Management | ITIL Foundation | ITSM
In this tutorial, we will discuss about the ITIL Access Management Process, which is also known as various other terms such as ITIL User Access […]
ITIL Problem Management | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Problem Management Process. In this chapter, you will learn what is a problem in ITIL? and the […]
ITIL Request Fulfillment | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Request Fulfillment Process. This process is also widely known as ITIL Request Management Process. In this chapter, […]
ITIL Incident Management | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Incident Management Process (ITIL IM). Here, you will learn what is an incident in ITIL? What are Major […]
ITIL Event Management | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Event Management Process. In this chapter, you will learn – What is an Event in ITIL? What […]
ITIL Service Operation Processes Explained | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Service Operation Module. In this chapter, you will learn about the Definition, Objective, Goals of Service Operations […]
ITIL Knowledge Management | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Knowledge Management Process. Here in this chapter, you will learn the definition, objective, scope, benefits, roles, and […]
ITIL Service Validation and Testing | ITIL Foundation | ITSM
In this tutorial we will discuss the ITIL Service Validation and Testing Process. Here in this chapter, you will learn the Definition, Objective, Purpose, Activities, […]
ITIL Release and Deployment Management | ITIL Foundation | ITSM
In this tutorial, we will discuss the ITIL Release and Deployment Management Process. In this chapter, you will learn what is a Release and what […]
ITIL Service Asset and Configuration Management | ITIL Foundation | ITSM
In this tutorial, we will discuss about the ITIL Service Asset and Configuration Management Process (ITIL SACM). Here in this chapter, you will learn about […]
