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ITIL Foundation Topics: Free Online ITIL Training | Cert Guidance
Completely Free ITIL v3 Foundation Online Training. Free Online ITIL Traning Topics are listed below. These Free ITIL Training contents have no costs associated with it. No Additional Costs, No Hidden Charges.
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You may instead use the Topic List Displayed below.
Chapter - ITLF-1.0: ITIL Basics - Free ITIL Training
● Topic: ITLF-1.1: What is ITIL Framework? And Some Brief History About It.
● Topic: ITLF-1.2: What is ITSM? Difference between ITSM and ITIL.
● Topic: ITLF-1.3: ITIL Certification Levels, Benefits, Career Opportunities.
● Topic: ITLF-1.4: ITIL V3 Foundation Certification Exam Details.
● Topic: ITLF-1.5: Important ITIL Terminologies for ITIL Foundation.
Chapter - ITLF-2.0: ITIL Service Strategy - Free ITIL Training
● Topic: ITLF-2.1: ITIL Service Strategy Explained in Brief.
● Topic: ITLF-2.2: Service Provider & Their Types in ITIL.
● Topic: ITLF-2.3: Strategy Management for IT Services.
● Topic: ITLF-2.4: Service Portfolio Management.
● Topic: ITLF-2.5: Financial Management for IT Services.
Chapter - ITLF-3.0: ITIL Service Design - ITIL V3 Foundation Training
● Topic: ITLF-3.1: ITIL Service Design Explained in Brief.
● Topic: ITLF-3.2: Design Coordination.
● Topic: ITLF-3.3: Service Catalogue Management.
● Topic: ITLF-3.4: Service Level Management.
● Topic: ITLF-3.5: Capacity Management.
● Topic: ITLF-3.6: Availability Management.
● Topic: ITLF-3.7: IT Service Continuity Management (ITSCM).
● Topic: ITLF-3.8: Information Security Management (ISM).
● Topic: ITLF-3.9: Supplier Management.
● Topic: ITLF-3.10: Risk Management.
Chapter - ITLF-4.0: ITIL Service Transition - Free ITIL Training
● Topic: ITLF-4.1: ITIL Service Transition Explained in Brief.
● Topic: ITLF-4.2: Transition Planning and Support (Project Management).
● Topic: ITLF-4.3: Change Management.
● Topic: ITLF-4.4: Change Evaluation.
● Topic: ITLF-4.5: What is Configuration Item (CI), CMDB, CMS, and DML?
● Topic: ITLF-4.6: Service Asset and Configuration Management.
● Topic: ITLF-4.7: Release and Deployment Management.
Chapter - ITLF-5.0: ITIL Service Operation - ITIL V3 Online Training
● Topic: ITLF-5.1: ITIL Service Operation Explained.
● Topic: ITLF-5.2: Event Management.
● Topic: ITLF-5.3: Incident Management.
● Topic: ITLF-5.4: Request Fulfillment.
● Topic: ITLF-5.5: Problem Management.
● Topic: ITLF-5.6: Access Management.
● Topic: ITLF-5.7: Service Desk - Function.
● Topic: ITLF-5.8: Technical Management - Function.
● Topic: ITLF-5.9: IT Operations Management - Function.
● Topic: ITLF-5.10: IT Operations Control - Function.
Chapter - ITLF-6.0: ITIL Continual Service Improvement - Free ITIL Training
● Topic: ITLF-6.1: Continual Service Improvement Explained.
● Topic: ITLF-6.2: Service Review and Reporting.
● Topic: ITLF-6.3: Process Evaluation.
Chapter - ITLF-7.0: ITIL Resources - Additional ITIL Topics
● Topic: ITLF-7.1: Process Wize List of ITIL Roles.
● Topic: ITLF-7.2: Understanding 4 P's of Service Design
● Topic: ITLF-7.3: Understanding 4 P's of Service Strategy.
● Topic: ITLF-7.4: Understanding ITIL Service V Model.
● Topic: ITLF-7.5: SKMS: Service Knowledge Management System.
● Topic: ITLF-7.6: DIKW Model: Explaining the DIKW Hierarchy in ITIL.
● Topic: ITLF-7.7: Help Desk vs. Service Desk - What's the Difference?
● Topic: ITLF-7.8: Explaining IT Support Levels: How L0, L1, L2, L3, L4 Support Tier Work
Chapter - ITLF-8.0: ITIL Topics - Exam Resources.
● 10 Best ITIL Books to Pass ITIL Foundation Exam on Your First Attempt.
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